GHG Corporation
  • ASC
  • CO, USA
  • NEG/DOE
  • Other
  • Contract

Yes


Job purpose

Provides PC support to users at USAP stations. This position is responsible for maintaining, implementing, configuring and repairing all computer systems and related peripheral systems and equipment. Installs and configures computer hardware and software. Provides direct user support for Tier 2 and Tier 3 work orders. Provides front-line support of grantee computer needs. This support includes general computer and application support, and customized activities such as computer to instrumentation interfacing.

 

Duties and responsibilities

  • Perform troubleshooting and repairs on all computers, and peripheral systems or equipment, according to current desktop standard configuration guidelines and documented procedures.
  • Perform daily review of assigned work orders in order to prioritize tasking. Document resolution and close completed work orders.
  • Image, test, and install desktop/laptop computers for all new hire or temporary duty employees; this includes installing encryption tools and configuring wireless access as needed.
  • Provide desktop technical assistance to System Administration and Network Operations teams as needed.
  • Perform and document preventive maintenance of computer equipment as required.
  • Facilitates vendor warranty return process, tests and evaluates items returned from repair.
  • Responsible for maintaining physical inventories and ensuring accuracy as directed.
  • Participate in lifecycle replacement tasking and other technical improvement projects.
  • Manage retrograde efforts for all computer equipment, this includes performing DoD data wipe on all hard drives and preparing required documentation.
  • Responsible for maintaining a safe workplace program and ensuring that safety is the highest priority in the workplace.
  • Maintain an orderly work area and technical lab space clear of all hazards/debris.
  • Participate in the creation of technical and procedural documentation. Perform annual/seasonal review of documentation.
  • All other duties as assigned.

 

Qualifications

  • High school diploma or equivalent required. AA degree in a technical discipline is preferred.
  • Minimum of 2 years' experience in computer systems installation, maintenance, and support, in a corporate environment is required (all reasonable and related trade experience is acceptable).
  • Mac OS X 10.3 experience and higher is required
  • Expert knowledge of Windows operating systems and applications is required.
  • Knowledge of DOS and Linux very desirable
  • SQL, Scripting along with a programming language are also very desirable
  • Desktop end-user support certification is preferred.
  • Experience supporting remote network access, wireless access configurations, disk imaging and whole disk encryption is preferred. MAC and Linux knowledge is desired.    

 

Competencies

  • Communication Proficiency.
  • Customer/Client Focus.
  • Organizational Skills.
  • Problem Solving/Analysis.
  • Teamwork Orientation.
  • Technical Capacity.
  • Time Management.

 

Working environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines.

 

Physical requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The individual in the position must successfully complete the physical and dental examinations, and psychological examination, as required by the NSF for deploying to Antarctica.  Failure to meet these requirements may result in withdrawal of employment offer or other employment action. Complies with applicable safety, environment, health, and waste management policies and procedures.                

 

Must be able to work in possibly a stressful and cold environment with 6 months of darkness and 6 months of light              

Individual must be capable of operating a standard desktop computer; must be able to lift and carry up to 10 pounds. US citizenship or permanent residence is required.

 

Direct reports

Program Manager

 

Position Expectations

This is a full-time position and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. 

PERIOD OF PERFORMANCE: October 2017 - February 2018 (possibly can be extended)

All expenses paid while on-ice meals, lodging, medical, gear, travel to and from Antarctica.

No travel is expected for this position.

 

GHG Corporation
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