Clockwise Business Analyst

Job purpose

The Business Analyst works closely with marketing, sales, customer support and development to ensure continuity in product offering and company goals. The Business Analyst is responsible for eliciting and developing current and future product requirements, researching emerging and current market conditions, and understanding the demands and needs of the current customer base. The Business Analyst acts as the Product Owner in the agile development lifecycle, representing the current and future customers in technical, usability, and product roadmap decisions.

Duties and responsibilities

• Provide customer and market insights in all aspects of product development, product changes and product promotions, including development procedures, components, packaging and header design, product positioning, pricing, catalog and sell sheet copy, and training aides.
• Maintain a working customer and user analysis -- including journey mapping, personas, and empathy maps - to aid all areas of product management, support, and development.
• Determine requirements needed for product/market fit and minimum viable product
• Maintain verified requirement specifications needed for the product roadmap. Translate customer language into technical requirements.
• Provide core themes for sales information and product changes both internally and externally.
• Coordinate competitive intelligence activities as part of a full market analysis
• Coordinate pricing and competitive analysis and recommend strategies to improve market position, improve quality or reduce costs.
• Produce, maintain and update a "three horizons" qualitative market forecast of 6 months, one year, and five years.
• Develop and maintain product database with product specifications, end user product knowledge, artwork and catalog copy for dealer co-op advertising and catalogs programs.
• Establish and maintain relationships with vendors to help facilitate the timely completion of projects.
• Mentor junior in requirements elicitation, development, and management
• All other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science or Engineering or work experience a strong plus
• 5 years of business analysis experience
• 5+ years of software requirements/product management experience
• Knowledgeable in technology assessment, forecasting
• Familiarity with design thinking, user experience, and customer experience
• Experience with requirements management and requirements traceability
• Experience with Voice of the Customer tools and techniques
• Experience with surveys, focus groups, and other primary market research techniques
• Experience working with research, creative, and marketing vendors to accomplish business goals
• A track record of success in the design and execution of cross functional projects
• Excellent written and verbal communication skills
• Ability to build relationships and influence cross-functional teams to bring them to a consensus on decisions

Competencies

• Problem Solving/Analysis
• Business Analysis/Requirements Analysis
• Voice of the Customer
• Secondary and Primary Research
• Technical Capacity
• Communication Proficiency
• Time Management

Working environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Direct reports

Clockwise Director

Position Expectations

This is a full-time position and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. Some travel is expected for this position.

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