Clockwise Project Manager

Job Purpose

Clockwise is GHG Corporation's commercial Time and Attendance software. The Clockwise Project Manager will be responsible for managing the department that consists of Development, Implementation, Tech Support/Customer Support, Training/Documentation, and Sales teams in job duties, schedules, and product development. The Clockwise Project Manager also determines which JIRAs will be worked on in each build release. Organize teams to discuss overall dev ops improvements and changes to include development technology, data center technology, and processes with Clockwise product/project. This role offers challenges across a wide variety of projects and responsibilities, including the opportunity to influence the future direction of the department and systems used across the business.

Duties and Responsibilities

• Manage department team members and their work assignments.
• Responsible for formulating and enforcing work standards, assigning schedules, reviewing work discrepancies, supervising personnel and communicating policies, purposes, and goals of the organization.
• With assistance from the Business Development Manager, pursue new business opportunities and participate in proposal development.
• Review, recreate, and assign JIRAs reported from support or implementation.
• Manage issues or new requests from Air Force project. Meet with Air Force team weekly and work to directly troubleshoot their issues.
• Plan scope of Clockwise build releases and manage deadlines and work load for those releases.
• Analyze and design new features requested from customers, support, and implementation.
• Analyze and determine best solution for issues reported by support, implementation, and support.
• Test JIRAs resolved by development for Air Force and core Clockwise product.
• Organize various teams to ensure dev ops goals are discussed, designed, and implemented (this includes development team software, processes for the data center, cybersecurity implementation, and helping support.
• Analyze and consult on GHG corporation issues (even if not directly related to development or Clockwise).
• Review, investigates, and determines best course of action to solve issues and design new features. Meet with customers or team members to clarify requirements and needs.
• Ensure the customer's needs are addressed and met in a timely manner, all technical support tickets are closed out according to SLA protocol, and coordinates all builds/upgrades to be performed and delivery of all technical documents to the customer.
• Review JIRAs for full test cases, assigns work to test team members, ensures that all JIRAs have been tested in each build and commented on correctly, writes test cases for larger customer accounts that require them
• Review RFPs for requirements and feasibility of development work or current Clockwise features.
• Provide mentorship to support or implementation team members.
• Annual development team budget.
• All other duties as assigned.

Qualifications

• Bachelor's Degree in Computer Science, Computer Information Systems, or Management Information Systems
• 5 years of experience in software testing/quality assurance of web, desktop, and integrated applications.
• 2+ years of experience in managing a team or equivalent role.
• Ability to analyze test results to ensure correct functionality and recommend corrective action.
• Experience in Agile development environment testing enterprise level applications, and thorough understanding of Application Lifecycle Management.
• Must demonstrate practical experience managing projects leveraging Scrum.
• Must demonstrate practical experience managing automated test environments and working in continuous integration (CI) environments.
• Excellent communication skills and deep customer empathy, including the ability to effectively facilitate meetings.
• Excellent organization and time management skills.
• Strong analytical and problem-solving skills with a high attention to detail.
• Great collaboration skills with a professional and positive attitude.
• Thorough knowledge of Agile software development, configuration management, and release processes.
• Knowledge of SQL Server.
• Ability to introduce, drive, manage and execute new ideas and change in a quickly evolving environment.

Preferred Qualifications

• Good understanding of the industry GHG/Clockwise serves, organizational, communication, technical, collaboration, problem-solving, interpersonal, and analytical skills.

Competencies

• Communication Proficiency.
• Problem Solving/Analysis.
• Negotiation Skills.
• Technical Capacity.
• Project Management.
• Collaboration Skills.

Working Environment

• This is largely a sedentary role; however, limited physical activity is required.

Physical Requirements

• The ability to carry a laptop and the ability to occasionally lift office products and supplies, up to 10 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Expectations

• This is a full-time position.

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