Customer Support Tech II

Job purpose

The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

Duties and responsibilities

Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.

Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.

Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.

Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.

Provide customer assistance using Active Directory services and remote access tools.

Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.

Adheres to internal controls and reporting structure.

All other duties as assigned

Qualifications

High School Diploma

2-4 years Information Technology or Desktop Support experience supporting and/or troubleshooting in a mixed operating system environment.

Ability to translate technical terms into non-technical language

Competencies

Technical Capacity

Organizational Skills

Customer/Client Focus

Decision Making

Initiative

Problem Solving/Analysis

Working environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

Capable of lifting computer equipment and pulling network cable.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Direct reports

Program Manager

Position Expectations

This is a full-time position and hours of work are Monday through Friday 8am to 5pm, some afterhours possible.

No travel is expected for this position.

EEO/M/F/V

Current Openings for Customer Support Tech II Jobs at GHG Corporation

Department	Location	Employment Type

Get Notified of New Jobs at GHG Corporation