Desktop Support Specialist

JOB DESCRIPTION:
• Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.
• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.
• Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.
• Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.
• Provide customer assistance using Active Directory services and remote access tools.
• Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.
• Adheres to internal controls and reporting structure.
M-F 8am to 5pm, some after hours possible.
Rotating from Clear Lake Center/Main Campus.
Security Clearance level 2 - TDJC access is required.
EEO/M/F/V

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