IT Support Technician

The primary purpose of the Associate IT Support position is to provide direct desktop support for customers throughout the institution. An Associate IT Support technician provides analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the desktop.

CORE VALUES

Caring Behaviors

• Courtesy: Is respectful and courteous to each other at all times
• Friendliness/Teamwork: Promotes and rewards teamwork and inclusiveness; Is sensitive to the concerns of our patients and our co-workers

Integrity Behaviors

• Reliability: Communicates frequently, honestly and openly
• Accountability: Holds self and others accountable for practicing our values
• Safety: Notices a safety concern and brings it to someone's attention; Models safe behaviors (wears badge, washes hands, keeps work area clean and orderly); Mitigates risk to the institution through sound business practices

Discovery Behaviors

• Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas
• Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so

KEY FUNCTIONS

1. Assists customers and customer departments' support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop environment including but not limited to: on-site asset installation, problem diagnosis/resolution and advisory information in the use of desktop assets.

2. Identifies problems, applies optimum solutions and communicates the resolutions to the customers, management and other support personnel.

3. Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information via institutional incident ticketing system through the lifespan of assigned issues, escalates to appropriate support departments where appropriate and follows up with those departments until a solution is found and customer satisfaction has been determined.

4. Participates in 360 evaluations as requested

5. Fully participates in training plan as appropriate to position title.

6. Other duties as assigned.

Duties:
• DAILY:
- DESKTOP PC AND PERIPHERALS DEINSTALLATION AND INSTALLATION
- FILL OUT INSTALATION CHECKLIST AND REPORT ALL ISSUES THROUGH PROPER DOCUMENTATION AND CLEAR COMMUNICATION
- PROVIDE CUSTOMER SUPPORT ON FOLLOW UP ON REPORTED ISSUES
- COORDINATE AND FOLLOW LOGISTICS PLAN
- KEEP TRACK OF INSTALLS AND REPORT TO LEAD COORDINATOR DAILY
- RUN SETUP SCRIPTS AND COMMUNICATE ALL ISSUE SPROMPTLY
- PARTICIPATE IN PASSDOWN AND ENSURE ALL CRITICAL ISSUES ARE ESCALATED

• WILL ROTATE BETWEEN DAY SHIFT AND EVENING SHIFT (4PM-1AM)

Experience Required:
Six months experience with desktop, mobile computing and/or network, including problem analysis/resolution, and installation

Current Openings for IT Support Technician Jobs at GHG Corporation

Department	Location	Employment Type

Get Notified of New Jobs at GHG Corporation