Implementation Specialist

Job purpose

The Implementation Specialist is responsible for all phases of the set-up of new clients in GHG's Time and Attendance Software (Clockwise), including integration with accounting and payroll software.

Duties and responsibilities

• Develop and maintain in-depth product knowledge on GHG's Clockwise and related products.
• Verify all necessary setup information has been obtained from client.
• Consult with customer after they have completed the sales process and cover initial customer requirements during kick off meeting.
• Gather client data and accurately import or input company and employee data for a new client into Clockwise and complete set-up process within required time frames.
• Complete and instruct client through initial Payroll/Accounting software integration from Clockwise to customer's software.
• Document any outstanding set-up items.
• Ensure all client services have been met and follow up with emails and/or phone calls.
• Record and maintain account status in GHG provided CRM case management software.
• Configure and deploy software and hardware for client use.
• Develop quotes that establish delivery timelines for custom modules.
• Other duties as assigned.

Qualifications

• Associate's Degree
• Minimum of 2 years of experience in a client service environment handling multiple external clients simultaneously.
• Excellent computer skills and proficient in MS tools.
• Excellent oral and written communication skills.
• Must have a strong focus to meet tight deadlines
• Exhibit high attention to detail and time management skills
• Demonstrated leader who is able to solve problems creatively and efficiently.

Competencies

• Customer/Client Focus.
• Problem Solving.
• Time Management.
• Organizational Skills.
• Communication Proficiency.

Working environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines

Physical requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary. This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Expectations

This is a full-time position and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. No travel is expected for this position.

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