Project Manager

Responsible for initiating, planning, executing, controlling and closing one or more medium and/or large, complex IT healthcare software projects to deliver solutions on schedule, within budget and with quality results that address the business and/or operational needs of one or multiple departments. Provides project management oversight, leadership and expertise on all assigned healthcare software system implementations and/or project-related activities. Provides systems implementation oversight and leadership for the development, enhancement and/or implementation of healthcare software systems, application programs and databases. Builds and maintains optimal customer relationships.

Representative healthcare software systems projects may include, but are not limited to:
* Nurse Call System Replacement/Upgrade;
* HD Video Patient Education and Informed Consent;
* Fax Orders System Rewrite;
* Inpatient Vocera Communications Rollout;
* Interactive Voice Recognition System Replacement;
* Interactive Voice Recogition Appointment Reminder System;
* Institutional Safety Reporting System Replacement;
* Smoking Cessation Web Application.

Duties:
• Project and phase oversight: Ensures the goals of the project are properly defined and agreed to by the project executive sponsor(s) and the digital experience strategy team. Directs all phases of the project and assures that the results achieve the business objectives and strategies defined by the institution and teams. Oversees the quality assurance process of project plans, scheduling, timelines and product/project deliverables. Anticipates and manages scheduling of internal meetings, using existing meetings when possible. Establishes and manages project expectations of all stakeholders including executive sponsor(s), steering team, customers, users, and project team. Serves as a change agent for the implementation of effective outcomes. Defines, prioritizes, coordinates and manages the work of the project team; assigns work appropriately based on resource availability and follows up on task completion. Assists in working with vendors to determine next phases of the project, including budget, tasks, challenges, etc. Assists with preparing paperwork, presentations or material for approvals, as necessary. Works with the technical leads to manage technical-related activities with other Information Technology resources. Ensures that end-user input is a priority in all implementation activities at all phases. Ensures project documentation is completed and maintained as the project changes or refines over time.
• Budget and contract management: Manages and tracks overall vendor budget(s) and contracts for all institutional needs from all departments. Anticipates and tracks financial needs of the project, including vendor budget(s) to complete phase launches. Prepares paperwork and reports for approvals. Coordinates budget needs in alignment with MD Anderson's budgeting, governance and approval processes. Establishes and maintains all project expenses of all production schedules. Maintains a current project budget. Assists with any paperwork required to update or amend contracts. Works with internal resources for contract management.
• Customer service and communication: Develops and maintains optimal relationships with project team members, vendor representatives and internal and external customers. Communicates project updates, status reports and next step items at weekly meetings. Demonstrates good leadership and communication skills in leading project teams, maintaining effective communication with project team members and management. Demonstrates strong leadership, facilitation, negotiation and conflict resolution skills. Communicates problems/issues that may arise in determining solution feasibility and alternatives, and related information that may be useful in the performance of project activities. Escalates all project issues that are politically sensitive and/or may impact the welfare of the project to the executive sponsor(s). Solicits vendor input as needed to resolve issues identified by the project manager or escalated by the project team. Adheres to all governance procedures. Completes project documentation as required for reporting to Quality Review, Technical Review, Information Security Review and Area IS Steering Teams and/or Workgroups in a timely manner.
• Measurement: Uses available tools to regularly track, measure and communicate progress against the project plan to executive sponsor(s) and digital experience strategy team. Leads the development of process analysis documentation, policies and procedure.

EOE M/F/V

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