Support Center Specialist

Job Description: Under minimum direction of the Operations Manager, the Support Center (SC) Specialist acts as the primary point of contact for Windows PCs and LINUX workstation anomalies;  Maintains privileged access to assist individual users of the Mission Control Center (MCC) operational and development environments; Performs reboots, backups/restores, workstation performance analysis, account management, and general troubleshooting procedures to assist in maintaining a high level of PC/Workstation access availability for user support, be it internal or external to MCC. 

Requirements: Associate degree in Computer Science or a related technical degree, with a minimum of 2 years applicable experience. A strong background in Windows PC Operating Systems and LINUX Operating Systems. The ability to work in person and over the phone in assisting users in troubleshooting and resolving issues with Windows PC's or LINUX Workstations. Must be team oriented. Must possess strong written and verbal communication skills. Must possess strong decision making and problem resolution capabilities. Must be able to support a rotating shift schedule. US Citizenship is required.

EOE M/F/V

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